Help & Support

Cyber Club Casino prides itself on giving first class customer service and support and we are here to assist you in any way that we can. If you have a question that is not answered in our Frequently Asked Questions section we will be happy to assist you.

Support Email: support@cyberclubcasino.com
Casino Manager: manager@cyberclubcasino.com
 
Live Help: Support Hours are 24/7
 
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Frequently Asked Questions

1. Is Cyber Club Casino licensed and regulated?

2. How do I open an account at Cyber Club Casino?

3. Can anyone create an account at Cyber Club Casino?

4. I get an error when trying to create my account?

5. What games can I play with my bonuses?

6. How do I collect my free first deposit or reload bonus?

7. Can I opt out of the first and reload bonus offers?

8. What games can I play with my first deposit and reload bonus?

9. I'm having trouble logging in, what should I do?

10. How do I deposit funds into my Cyber Club Casino account?

11. What are the minimum deposit amounts I can make to my account?

12. What payment methods can I use to fund my Cyber Club Casino account?

13. Are all payments credited to my account in real time?

14. Why is my credit card not accepted?

15. How can I withdraw funds from my account?

16. How long does it take to process withdrawals?

17. What account deposit or wagering controls do I have in my account?

18. Can I convert my loyalty points for cash and transfer it to my account?

19. I get an error while playing the games?

20. Live online support is not available, what can I do?

21. Can I exclude myself for a period of time?

22. I think I have a problem with my internet browser?

23. I have a complaint or dispute, what should I do?

24. Are you still giving free spins to new accounts?

25. Where can I find Game Rules?

26. What should I do if I have a question that is not answered here?


Q1. Is Cyber Club Casino licensed and regulated?
Cyber Club Casino is licensed and regulated by the UK Gambling Commission and the Curacao Gaming Commission.

Q2. How do I open an account at Cyber Club Casino?
Opening your Cyber Club Casino account is a simple process. Simply click Join Now and complete the short signup form. Your account will be instantly created and you will have instant access to all our games.

Q3. Can anyone create an account at Cyber Club Casino?
Anyone that is over 18 years of age and lives in a jurisdiction where is legal to play our games can create an account. We currently are unable to accept accounts from the following countries: Cayman Islands, Iran, Iraq, Isreal, United States of America, USA Outlying Islands and the Vatican City.

Q4. I get an error when trying to create my account?
Please ensure that you have completed all the required form fields and use all lower case characters in your username.

Q5. What games can I play with my bonuses?
All account signup bonuses are restricted to Slots games only.

Q6. How do I collect my free first deposit or reload bonus?
First deposit bonuses are automatically credited to your account when you make the payments to your account and can be viewed in the transaction history section of your account. For the full details of the free first deposit and reload bonus, please view our Promotions pages from the site navigation.

Q7. Can I opt out of the free, first and reload bonus offers?
Yes. If you wish to opt out of any bonus offers, simply select no bonus when you process your account payment.

Q8. What games can I play with my first deposit and reload bonus?
You can play all games.

Q9. I'm having trouble logging in, what should I do?
Make sure you double check your username and password or simply use our forgotten username/password recovery link. Failing this, you can always contact our support staff who will be happy to assist you.

Q10. How do I deposit funds into my Cyber Club Casino account?
Login to your account and select "Deposit" from the navigation menu. You will then have the ability to select your desired payment method and follow the onscreen instructions to complete your payment and funds will be immediately available in your account.

Q11. What are the minimum deposit amounts I can make to my account?
The minimum deposit you can make into your account is 20.00.

Q12. What payment methods can I use to fund my Cyber Club Casino account?
We currently accept Skrill, Neteller, uKash, PaySafeCard, POLi and Credit/Debit card payments.

Q13. Are all payments credited to my account in real time?
Yes. All authorised payments are immediately credited to your account in real time. If a payment is not automatically credited to your account, please contact our payments team via the support email as we will need to manually check the payment for you.

Q14. Why is my credit card not accepted?
Generally there are three reasons that your card can be rejected; The banks sever could not be reached, There are insufficient funds in your account. Some cards to not support online transactions. Ask your bank to activate this service. If you are in doubt whatsoever, you should contact your card issuer.

Q15. How can I withdraw funds from my account?
Login to your account and click on the Withdraw link located on the right hand side navigation. Select the method by which you want to withdraw your funds, together with the amount and submit your withdrawal request.

Q16. How long does it take to process withdrawals?
Withdrawals are generally processed within 48 hours, however we do advise you to allow up to 5 working days depending on your withdrawal method and the payment processors timescales which are beyond our control. During this time you can reverse any withdrawal request. In some circumstances we may ask you to provide additional identification before we are able to process your withdrawal request.

Q17. What account deposit or wagering controls do I have in my account?
Within your account you are able to set maximum deposit and wagering limits by day/week/month or year.

Q18. Can I convert my loyalty points for cash and transfer it to my account?
Yes, you are able to exchange loyalty points for bonus account credits.

Q19. I get an error while playing the games?
Sometimes you can receive an error message whilst playing our games. This can be for any number of reasons but most commonly due to the game servers being reset during your game session. The simple way to fix this is to close the game down and re-load it or logout and login to your account again. If the problem persists, please contact our support team.

Q20. Live online support is not available, what can I do?
You can either call or send your enquiry via email and we will respond as quickly as possible.

Q21. Can I exclude myself for a period of time?
Yes. Simply ask our customer services team to process your exclusion.

Q22. I think I have a problem with my internet browser?
With the number of different browsers available and also computer configurations whilst we always try to ensure full compatibility occasionally there could be a problem. With the internet a lot of these can be fixed by simply refreshing the page should this not work next step is the clearing of cookies and the cache on your chosen browser. Should you continue to have problems with a particular browser we advise you try an alternative, if problems persist feel free to drop us an email describing what the issue is and we will assist the best we can. It is always useful in these circumstances to take a screen shot of the problem you are having, links to how can be found here:

PC: Take-a-Screenshot-in-Microsoft-Windows
Mac: http://www.apple.com/findouthow/mac/

Q23. I have a complaint or dispute, what should I do?
If you have any cause to complain about anything that has happened as a consequence of your dealings with us, please notify us by sending email to our Support team, who will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint.

Q24. Are you still giving free spins to new accounts?
No. We no longer offer free spins for new player accounts. This time limited promotion was replaced with a first deposit and reload bonus. Please see our promotions pages for all current promotions.

Q25. Where can I find the Game Rules?
Game Rules can be found here: Game Rules.

Q26. What should I do if I have a question that is not answered here?
Please speak to one of our support representatives via live chat, telephone or email who will be happy to assist you with any questions or queries.